Shopping policy
How will my delivery be shipped?
Shipping Providers: USPS, UPS, DHL, YunExpress, Yanwen, SF Express, and other local EMS (Express Mail Service) providers, among others.
You will receive a notification email with a tracking number once your order has been shipped.
| SHIPPING METHOD DELIVERY TIME SHIPPING FEE |
| Standard Shipping 3-4 business days (In stock in the US ) $5.99 |
| Standard Shipping 10-12 business days ( Not in stock in the US ) $5.99 |
Note:
1. Receiving Time = Processing Time(Normally 48 hours) + Transit Time; For pre-order items, please refer to the information on the product page.
2. If the product purchased by the customer is not in stock in the Germany/United States/Japan warehouse, it will be shipped from the China warehouse.
3. There are high surcharges in remote areas and islands, and some remote areas and islands cannot be shipped. (Detailed places or other info please consult customer service)
4. For countries other than those mentioned above, we currently do not offer shipping services. If you wish to make a purchase and are located in one of these countries, please visit our local authorized dealers for assistance. Thank you for your understanding.
Why are orders sent in separate shipments?
Products from your order may be located in different warehouses.
Your multi-product order may exceed weight limits for a single box.
The system automatically divides the package if your order contains pre-sale items.
Why have I received the notification from logistics？
If your package hasn't cleared customs, it might be FedEx or DHL requires more information from the importer (you).
Please contact the carrier and provide the required information ASAP to avoid issues with delivery.